Welcome to Country Clothing Store’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
Products & Sizing
What types of products do you offer?
We specialize in authentic country and western apparel and accessories. Our collection includes:
- Footwear: Cowgirl Boots, Booties, Casual Shoes, Hiking Boots
- Clothing: Dresses, Jeans, Coastal Cowgirl styles
- Accessories: Belts & Buckles, Handbags, Hats, Jewelry
- Special Collections: Festival Shop, Casual Shop
- And more: Backpacks & Luggage, Knives, Men’s items
Are your products durable and suitable for outdoor activities?
Absolutely! Our products are designed for adventure and real-life use. From our premium leather boots that withstand rugged terrain to our weather-resistant jackets, each item is crafted with quality materials to ensure reliability and longevity in various conditions.
Do you offer sizing guides for your clothing and footwear?
Yes, we provide detailed sizing guides for all our products. You can find these guides on each product page. If you need additional sizing assistance, our customer service team is happy to help you find the perfect fit.
Ordering & Payment
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial details are processed through secure payment gateways, and we never store your complete payment information on our servers.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] with your order number. Once an order begins processing (1-2 business days after placement), we cannot guarantee changes or cancellations.
Shipping & Delivery
What are your shipping options and costs?
We offer two shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
- Free Shipping – For orders over $50 via EMS, delivered within 15-25 business days after dispatch
How long does order processing take?
All orders require 1-2 business days for processing before shipment. During peak seasons or major sales events, please allow an additional day as we ensure every item meets our quality standards.
Do you ship internationally?
We proudly serve customers across the globe, with the exception of some Asian regions and remote areas. During checkout, our system will automatically verify if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package every step of the way to your doorstep.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be unworn, in original condition with tags attached, and in their original packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the applicable return address.
Are there any items that cannot be returned?
For hygiene reasons, certain intimate apparel and customized items may not be eligible for return. Please check individual product descriptions for specific return restrictions.
When will I receive my refund?
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.
Account & Customer Service
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.
How can I contact customer service?
Our customer service team is available to assist you via email at [email protected]. We typically respond within 24-48 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time. We strive to respond to all inquiries within one business day.
Still Have Questions?
Our customer service team understands that sometimes adventures don’t go exactly as planned. If you have additional questions or need special arrangements, don’t hesitate to reach out:
Email: [email protected]
From our family at Country Clothing Store to yours – may your deliveries be prompt and your adventures be endless.