Howdy Adventurer!
Welcome to Country Clothing Store, where we’re committed to outfitting your adventures with quality gear that stands the test of time. We understand that getting your gear quickly and having options if something isn’t quite right is important to you. That’s why we’ve created this straightforward shipping and returns policy.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to get your adventure gear to you:
Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Best for: When you need your gear for upcoming adventures
Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Perfect for: Planning ahead for your next season’s adventures
Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
Quick Policy Overview
• Return Window: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and in original packaging with tags attached
• Refund Method: Original payment method
• Refund Time: 5-10 business days after we receive your return
Our Return & Exchange Process
Step 1: Review Our Policy
Before initiating a return, please ensure your items meet our return criteria:
- Items must be returned within 15 days of delivery
- All original tags must be attached
- Items must be in original condition – unworn, unwashed, and undamaged
- Original packaging must be included
Step 2: Submit Your Return Request
Contact our customer service team using the template below. Send your completed request to: [email protected]
SUBJECT: Return/Exchange Request – Order #[Your Order Number]
Dear Country Clothing Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Items to Return/Exchange:
– [Product Name], [Size], [Color]
– [Additional items if applicable]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution: [Refund/Exchange for (specific product)]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 3: Wait for Authorization
Our customer service team will respond within 24-48 hours during business days (Monday-Friday, 9:00 AM – 5:00 PM Central Time) with:
- Return authorization number
- Shipping instructions and address
- Any additional information needed
Step 4: Ship Your Items
Once authorized, pack your items securely in the original packaging and include:
- All original tags and labels
- Copy of your packing slip or order confirmation
- Return authorization number clearly visible on the outside of the package
Return Shipping Address:
Country Clothing Store Returns Department
4031 Fittro Street
Pine Bluff, US 71601
Step 5: Receive Your Refund or Exchange
Once we receive and inspect your returned items:
- Refunds: Processed within 5-10 business days to your original payment method
- Exchanges: Shipped within 1-2 business days after processing
You will receive email confirmation once your return is complete.
Important Exceptions
The following items cannot be returned or exchanged for health and safety reasons:
- Footwear that shows signs of wear (including Booties, Casual Shoes, Cowgirl Boots, and Hiking Boots with worn soles)
- Intimate Apparel and Dresses with removed tags
- Belts & Buckles that have been sized or altered
- Knives (for safety reasons)
- Jewelry that has been worn or shows signs of wear
- Items from Festival Shop and Coastal Cowgirl collections with removed tags
- Any item that is not in its original condition
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- For exchanges, we cover the cost of shipping the replacement item to you
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.
Need Help With Your Return?
Our customer service team is here to help make things right:
Email: [email protected]
Response Time: 24-48 hours during business days
Service Hours: Monday-Friday, 9:00 AM – 5:00 PM Central Time
Address: 4031 Fittro Street, Pine Bluff, US 71601
From our family at Country Clothing Store to yours – we’re committed to ensuring your satisfaction with every adventure-ready purchase. Happy trails!